SiteLink Software, the global leader in cloud-based Self Storage management software of all sizes, announced its 8th consecutive Best of Business award for Best Management Software from Inside Self-Storage (ISS) today

Every year since the award’s 2011 inception, Self Storage operators vote for their favourite providers in more than 35 industry categories and have consistently awarded SiteLink this top honour.

ISS lists all 2018 winners on its website and will be featured in their November issue. SiteLink is the self storage management software of choice with more than 15,000 self-storage locations served worldwide.

“It is a privilege to be recognised once again,” said Ross Lampe, SiteLink’s President. “We understand Self Storage operators have a choice in management software, and we thank our customers and partners for their support 8 years in a row.”

Dallas Dogger, from SiteLink International was equally surprised. “I am very honoured to represent SiteLink in the Southern Hemisphere and this award this year confirms the commitment to our customers.” he said.

“We have spent over 10 years building customer confidence in our region, delivering new features and helping sites grow their businesses. We have watched fledgling businesses grow into successful, profitable businesses. This award importantly underpins our commitment with high levels of local support and training”. He said.

Highlights

• The “Best Software” award reflects SiteLink’s continued innovation
• SiteLink’s investment and focus on support, training and reliability cements customer confidence
• Record growth over past year reflects the storage industry’s acknowledgement of SiteLink services.

Advancing new features and choice to better serve customers

The ISS award reflects SiteLink’s commitment to continued innovation. Recent feature rollouts include the 3D Map, automated billing and batch processing, and the new Lead to Lease single-screen, top-to-bottom workflow for the popular SiteLink myHub browser-based interface.

“Serving our customer base with cutting-edge, feature-rich software starts with a focus on solid, creative innovation and willingness to go the extra mile for our customers,” said Markus Hecker, SiteLink’s COO. “This has always been a top priority, and our customers appreciate it.”

The repeat award reflects strong customer loyalty earned by providing choice in services and the latest technology available in the Self Storage arena. SiteLink Marketplace technology partners help customers streamline operations and increase profits via API integrations with SiteLink software. Apps and cloud storage are a few of the latest technologies added to the SiteLink Marketplace.

What could you do if you knew in advance of quoting a price what the customer/tenant could afford to pay in Self Storage rent?

When markets get super competitive, by knowing what the customer/tenant can afford, win the battle on maximising your income instead of the race to the bottom for the lowest rental rate. Even in lease-up periods and flat leasing periods, you can increase rental rates on existing tenants.

This webinar will show you how.

Join us for our live SiteLink webinar, What Can Your Self Storage Customers Afford? The webinar will be presented live on Wednesday January 17, 2018 at 2:00PM EST, which is Thursday January 18, 2018 at 6:00AM AEDT and 5:00AM AEST.

If you can’t attend the live webinar, register anyway because the day after the webinar we email all registrants the link to watch the recorded webinar on-demand.

SiteLink, the global leader in cloud-based software and payment processing for self-storage operations of all sizes, announces 2017 as another record-breaking year in all areas of operations

With a record number of new customers, SiteLink continues to see growing demand from Self Storage facilities around the globe. New development and demand for reliable, feature-rich, and affordable cloud software have fuelled record growth in the USA, Latin America, Europe, Asia, Australia, and Africa.

SiteLink myHub, the mobile, browser-based version of the software, has skyrocketed in 2017, and is in use by more than 8,000 stores. More owners than ever before are choosing myHub for its clean user interface and cross-platform, multi-device and mobile capability.

The use of SiteLink eFile Management, a full electronic document control system, continues to grow and now powers approximately 4,000 stores. The growth of online leasing is a significant shift in the way Self Storage does business and leads to higher closure rates, fewer discounts, and more automation.

Enhancements to SiteLink Price Optimiser revenue management for empty units and existing tenants have led to dramatic success. Stores that use Price Optimiser average 11% higher revenues than those that don’t.

“We never imagined this pace of growth, expansion and the number of users we have today,” said Ross Lampe, SiteLink’s President. “This milestone is a true testament to our entire team and our dedication to delivering the most efficient Self Storage management software possible. It’s amazing how far we’ve come since myHub’s debut two years ago.”

This record growth is even more impressive given that customers stay with SiteLink year after year. In August, Self Storage owners around the globe recognised SiteLink with a record 7th consecutive “Best Management Software” award in the Inside Self-Storage (ISS) Best of Business annual poll. SiteLink has near 100% positive feedback and consistent 5 out of 5-star customer satisfaction ratings across the board.

“The numbers don’t lie – our top-notch customer service, dedicated, creative and

responsive development team and overall reliability make SiteLink the top choice for Self Storage management software,” said Lampe. “With record sales, extremely high customer retention, and many exciting feature launches, 2017 was a year of immense validation for our Web Edition and myHub software.”

Thinking ahead

Continuing its track record of innovation, SiteLink built two major resources to enhance the software.The SiteLink Certified Professional training and development course, available since September 2017, filled a need for consistent, thorough training in Self Storage management software. Enrolment grew exponentially in its first three months reaching more than 1,500 by mid-December – adding approximately 800 newly certified personnel to Self Storage facilities worldwide. Feedback has been decisively positive – users call it “very well done” and “a great learning experience.”

The course is self-paced, available online at training.sitelink.com and is free to SiteLink Web Edition customers.The May 2017 launch of StorageForum reflects SiteLink’s dedication to providing customers with more communication channels and resources for growing their business. The discussion-based site has clocked 600,000 page views since its launch.

Users applaud it as an “excellent opportunity to gain industry insight.” Promoting the free exchange of ideas and sharing knowledge is squarely in line with SiteLink’s emphasis on customer service, innovation and growth.

“With these amazing additions to our offerings and plans for more, I know we’re destined for even greater success in 2018,” said Markus Hecker, SiteLink’s Chief Operating Officer.

SiteLink reported massive increases in key areas of the software:

• SiteLink eSignTM and eFile Management usage in 2017 almost tripled 2016 usage to exceed 1.6 million eDocs sent. Stores enabling the feature nearly doubled to approximately 4,000.
• Reservations paid online, steadily increasing for the past eight years, saw a 25% increase in 2017. Online move-ins grew an astounding 400%. More stores offer these online services and SiteLink’s easy, cost-effective methods confirm its leadership in integrated, interactive websites.
• With integrated SMS (text) messaging debuting within SiteLink in 2010, stores using one of the three integrated service choices increased by 34% in 2017 and they sent nearly 3 million texts through SiteLink, almost doubling the number of texts sent from the previous six years combined! In addition to the three integrated texting partners, strong growth was also seen by other SiteLink Marketplace providers who use the SiteLink API to process tenant notifications via SMS.

When we jump on the plane for our next trip, we assume plenty of things. Firstly, the plane is safe. Secondly, the pilot and co-pilot know what they’re doing. It’s a natural assumption. We can argue they’re well-trained. We also make the same assumptions about brain surgeons.

But are these the only professionals competent at their job? Lots of people go to work and do their best everyday, but how many of them know how to do that job the best way they can?

Some might argue running a Self Storage site isn’t rocket science. It may not be, but the task to manage and operate a modern Self Storage facility is somewhat more complex than it used to be. Self Storage is so much more than move ins and move outs and few box sales.

Self Storage staff are often depicted as sitting back all day, waiting to rent a space. Modern business is competitive – sitting around won’t generate business! Arguably, the role of the Self Storage Manager has evolved into a multi-disciplined professional, responsible for the smooth running of a major asset.

Equally, Self Storage management software delivers much more to users. Training staff is a huge cost for Self Storage owners, and the SiteLink Certified Professional (SCP) eLearning programme is designed to help with training new and existing staff on how SiteLink works and how it can benefit the user.

Microsoft ended support for the Microsoft Vista operating system on April 11, 2017. This operating system is no longer considered secure and is not PCI Compliant for credit card security. The Vista operating system only supports Transport Layer Security (TLS) 1.0 and does not support TLS 1.1 or TLS 1.2 which makes all communication between that computer and cloud based services like SiteLink not secure.

On October 31st, 2017, SiteLink will block all TLS 1.0 connections to our infrastructure to maintain the highest levels of security. If you are using the Microsoft Vista operating system, you will no longer be able to connect to SiteLink. You need to update any Vista computers running SiteLink to a newer operating system before that time to ensure continuity of service. SiteLink recommends using the Windows 10 operating system, but at this time we continue to support Windows 7, Windows 8 and Windows 10.