The Role of Technology in Accessibility:

SiteLink harnesses the power of today’s technology to meet the increasing demand for accessible self-storage solutions, marking a significant evolution in how storage facilities operate and how customers interact with these services. At the heart of Sitelink’s innovative approach is its cloud-based software, a pivotal technology that facilitates unparalleled accessibility and convenience for both self-storage operators and their customers.

Cloud-Based Software: The Core of Modern Self Storage Management

The cornerstone of Sitelink’s offering is its cloud-based platform, enabling business operations from any location at any time. This technology is crucial for adapting to the modern lifestyle, which demands flexibility and mobility. By hosting their software in the cloud, Sitelink allows storage operators to manage their facilities remotely through a storage management software, breaking down the traditional barriers of on-premise software that requires physical presence for management tasks.

Advantages for Operators

For operators, the cloud-based nature of SiteLink’s storage management software translates into several key benefits:

• Remote Management: Operators can access the system from anywhere, whether they are at home, on the road, or at another location. This flexibility is vital for timely decision-making and ensures continuous operation, regardless of the operator’s physical location.

• Real-Time Data Access: SiteLink’s software provides real-time access to data and analytics, enabling operators to make informed decisions quickly. This immediate access to occupancy rates, financial performance, and customer behaviour patterns allows for dynamic pricing strategies and operational adjustments.

• Scalability: Cloud software easily scales with the business, accommodating growth without the need for significant hardware upgrades. This scalability ensures that storage facilities of all sizes can leverage SiteLink’s technology efficiently.

Benefits for Customers

A storage management software aligns with the modern storer who expects instant access to services, mirroring their experiences with other digital platforms. SiteLink meets these expectations by offering:

• 24/7 Service Accessibility: Customers can interact with the storage facility at their convenience, whether it’s to make a payment, reserve a unit, or sign a lease. This around-the-clock access caters to the modern consumer’s lifestyle, which often extends beyond traditional business hours.

• Multi-Device Compatibility: SiteLink’s cloud-based platform is designed to work seamlessly across all devices, including smartphones, tablets, and computers. This ensures that customers can access the services they need from the device they prefer, enhancing the user experience.

• Contactless Transactions: In an era where digital transactions have become the norm, Sitelink’s platform facilitates contactless payments, reservations, and rentals. This not only adds a layer of convenience but also addresses health and safety concerns by minimising physical interactions.

Benefits of a Storage Management Software:

The SiteLink storage management software brings a suite of advantages to both self-storage operators and their customers, driving efficiency, accessibility, and security in the self-storage industry. Here’s a detailed look at the key benefits:

24/7 Access and Control through Storage Management Softwares

The essence of accessibility is embodied in the SiteLink’s storage management softwares, which empowers customers with the ability to interact with storage facilities on their own terms. Through these softwares, customers enjoy the convenience of paying for their storage unit, making reservations, and renting additional units anytime and anywhere. This level of access is particularly valuable in today’s fast-paced world, where consumers expect services to be available round-the-clock and directly from their smartphones or tablets. The SiteLink software ensures that customers can manage their storage needs on the go, offering a seamless, hassle-free experience that aligns with modern lifestyle demands.

Enhanced Security and Peace of Mind

In an era where digital security is paramount, SiteLink stands out by adhering to the highest standards of data protection and reliability. Compliance with SSAE 16 (SOC 1) Type II and PCI Level 1 Certifications signifies Sitelink’s commitment to securing customer and operational data against potential threats. These certifications are a testament to the robustness of Sitelink’s security measures, offering peace of mind to both operators and customers. By ensuring that personal and financial information is safeguarded, SiteLink builds trust and confidence, which are crucial components of customer satisfaction and loyalty in the self-storage industry.

Centralised Dashboard and Reporting

For operators, one of the most compelling features of the SiteLink storage management software is its ability to aggregate all operational data into a central dashboard. This centralised hub provides comprehensive reporting capabilities and real-time insights into various aspects of the business, from financial performance to unit occupancy rates. The dashboard simplifies the management and decision-making processes, allowing operators to quickly assess the health of their operations, identify trends, and make informed decisions. Whether it’s adjusting pricing strategies, optimising marketing efforts, or managing inventory, the centralised dashboard equips operators with the tools they need to efficiently manage their facilities and drive business growth.

Sitelink’s Contribution to the Self-Storage Industry:

SiteLink stands at the forefront of the self-storage software industry, distinguished not only by its technological prowess but also by its global recognition as the world’s most awarded Self Storage software. This esteemed position is underpinned by the trust and reliance placed in SiteLink by over 17,000 sites across 14 countries, a testament to its unparalleled efficacy, reliability, and user-centric design. Sitelink’s ascension to this prestigious status is driven by its unwavering commitment to innovation, security, and most importantly, its responsiveness to customer feedback.

Customer-Centric Enhancements

Central to Sitelink’s philosophy is a proactive approach to customer feedback. The company’s dedication to listening to and incorporating suggestions from its vast array of users has been instrumental in its continuous evolution. This customer-focused strategy ensures that the software not only meets but exceeds the specific needs and expectations of self-storage operators and their customers. By valuing and acting upon user input, SiteLink has been able to introduce enhancements and new features that directly improve accessibility and the overall user experience.  

Impact on Accessibility and User Experience

The emphasis on customer feedback has led to significant advancements in the software’s accessibility features. For instance, the development of a more intuitive user interface allows both operators and customers to navigate the system with ease, reducing the learning curve and enhancing user satisfaction. The implementation of cloud-based technology, enabling access from any device, anywhere, and at any time, is another direct result of understanding and responding to the needs of a modern, mobile-first audience. Moreover, SiteLink’s commitment to accessibility extends to its comprehensive support for various payment gateways and contactless transactions, reflecting the growing demand for flexible and secure online payment options. These storage management software developments not only cater to the convenience of customers but also support storage facility operators in managing their businesses more efficiently and effectively.

Continuous Innovation

The cycle of feedback and innovation at SiteLink does not rest on its laurels. Each award and recognition fuels further advancements, pushing the boundaries of what is possible in self-storage software. The company’s commitment to exceeding the strict SSAE 16 (SOC 1) Type II and PCI Level 1 Certifications illustrates its dedication to security and reliability, critical aspects that enhance trust and peace of mind for users worldwide.

Shaping the Future: Sitelink’s Vision for Accessible Self-Storage

As we look towards the future, it’s clear that the importance of accessibility in self-storage will only continue to grow. Sitelinks proactive approach to incorporating customer feedback and its dedication to continuous innovation ensure that it remains at the forefront of storage management software evolution. By enhancing user experience and operational efficiency, SiteLink not only sets a high standard for the industry but also offers a blueprint for how technology can be harnessed to meet the changing needs of consumers and businesses alike. In conclusion, SiteLink’s contribution to the self-storage industry extends far beyond its software. It represents a shift towards a more connected, secure, and accessible storage experience. For operators seeking to elevate their facilities and for customers demanding convenience and reliability, SiteLink offers not just a solution but a partnership for success. As we move forward, the impact of Sitelink’s commitment to accessibility, security, and customer satisfaction will undoubtedly continue to shape the future of self-storage, making it an indispensable ally in an ever-evolving market.

The post Storage Management Software: Accessibility Enhances Customer Experience first appeared on SiteLink.

Self storage has become a booming industry in recent years, offering individuals and businesses a convenient and secure solution for their storage needs. However, simply owning a self storage facility is not enough to ensure success. To truly maximise profit and stand out in a competitive market, effective self storage management is essential. In this article, we will explore the key strategies and best practices that can help self-storage owners and managers maximise their profit while delivering exceptional service to their customers. Managing a self storage facility requires careful planning, organisation, and attention to detail. By implementing effective management strategies, self storage owners can not only boost their revenue but also enhance customer satisfaction and loyalty.  Let’s delve into some of the key areas where effective self storage management can lead to increased profitability:

1. Integrated Management System

Sitelink’s software provides an integrated management system that centralises all aspects of your self storage business. From online reservations and rentals to payment processing and reporting, you can manage your operations efficiently from a single platform. This streamlines processes, reduces manual tasks, and enhances productivity.

2. Online Marketing and Reservation Tools

Attracting customers in the digital age requires a strong online presence. Sitelink’s software includes marketing and reservation tools that enables you to showcase your facility, list available units, and accept reservations online. This helps you reach a broader audience, increase visibility, and convert leads into paying customers.  

3. Revenue Management and Pricing Optimisation

Pricing your units strategically is vital for profitability. Sitelink’s software offers revenue management and pricing optimisation features that help you set competitive prices based on market demand, occupancy rates, and other relevant factors. This ensures you maximise revenue while remaining competitive in the market.

4. Reporting and Analytics

Data-driven decision-making is essential for effective self storage management. Sitelink’s software provides comprehensive reporting and analytics tools that give you valuable insights into key performance metrics. By analysing data such as occupancy rates, revenue, and customer trends, you can make informed decisions and implement targeted strategies to maximise profitability.

The post Maximise Profit with Effective Self Storage Management first appeared on SiteLink.

Streamlined Rental Process

Self-storage management software is a powerful tool that can greatly improve the rental process for customers. With self-storage management software, customers can browse available units, reserve units online, sign leases electronically, and make payments online. This eliminates the need for customers to visit the storage facility in person, which saves time and provides greater convenience. Additionally, self-storage management software provides customers with real-time access to unit availability, allowing them to easily compare unit sizes, features, and pricing. This enables customers to make informed decisions about which unit to rent and helps them to feel confident that they are getting the best value for their money. Automating the rental process with self-storage management software also reduces the risk of errors and simplifies the process for customers. For example, electronic lease signing eliminates the need for paper-based contracts, which can be time-consuming and prone to errors. Online payments also reduce the risk of errors and simplify the payment process for customers, making it more convenient for them to manage their accounts. In addition, many self-storage management software solutions offer mobile access, which enables customers to manage their accounts from their smartphones or tablets, providing even greater convenience and flexibility. Overall, self-storage management software can greatly streamline the rental process for customers, providing greater convenience, simplicity, and flexibility. This can lead to increased customer satisfaction and loyalty, which is crucial in the highly competitive self-storage industry.

Convenient Online Access

Convenient online access is a critical feature of self-storage management software that can greatly improve customer experience. With self-storage management software, customers can manage their accounts online, make payments, communicate with facility staff, and access their units using advanced access control systems. The software provides real-time access to account balances, payment history, and contact information, enabling customers to manage their accounts at any time from any device with an internet connection. This makes it easier for customers to stay on top of their storage expenses, and to make payments without having to visit the facility in person. Self-storage management software also provides customers with a convenient way to communicate with the facility. Customers can use the software to report any issues they may be experiencing, request assistance, or ask questions. This provides customers with a quick and easy way to get the help they need, without having to visit the facility in person or make a phone call. Advanced access control systems are another important feature of self-storage management software. These systems enable customers to access their units using a unique code or card, providing them with greater security and convenience. Customers can access their units at any time, without having to interact with facility staff, which is particularly beneficial for customers with busy schedules. Mobile access is also a crucial feature of self-storage management software. Many software solutions offer mobile apps that enable customers to manage their accounts from their smartphones or tablets. This provides customers with even greater convenience and flexibility, allowing them to manage their accounts on the go, at any time. Overall, self-storage management software provides customers with a range of convenient online access features that improve their storage experience. This not only saves customers time and effort, but also provides them with greater control and flexibility, which can lead to increased satisfaction and loyalty.

Improved Communication

Improved communication is a significant benefit of self-storage management software that can enhance the customer experience in a number of ways. First, the software can send automated emails and notifications to customers, which keeps them informed about their storage accounts. For example, customers can receive reminders when payments are due, notifications about unit availability, and alerts about upcoming promotions. This helps customers stay up-to-date and informed about their storage experience, which can improve their overall satisfaction. Another way that self-storage management software can improve communication is through online chat capabilities. Many software solutions offer a chat feature, which enables customers to communicate with facility staff in real-time. Customers can use the chat feature to ask questions, request assistance, or report any issues they may be experiencing. This provides customers with a quick and convenient way to get the help they need, without having to visit the facility in person or make a phone call. Self-storage management software also often provides customers with an online help center, which contains a library of resources and frequently asked questions (FAQs). This helps customers to quickly find answers to their questions, without having to contact the facility staff. This can be especially helpful for customers who prefer to find solutions on their own. Finally, electronic contracts are another way that self-storage management software improves communication. Electronic contracts can be signed securely online, eliminating the need for customers to visit the facility in person to sign paper contracts. This saves customers time and effort, and also provides them with peace of mind that their information is protected. In summary, improved communication through self-storage management software can lead to a better customer experience. Customers are kept informed and up-to-date about their storage accounts, can communicate with facility staff in real-time, can find solutions on their own through an online help center, and can sign contracts securely online. All of these features add up to a more efficient and enjoyable storage experience for customers, which can increase their satisfaction and loyalty.

Enhanced Security

Enhanced security is an important aspect of self-storage management software that can greatly improve the customer experience. Access control is one of the main ways in which self-storage management software enhances security. By providing customers with secure access codes or biometric authentication, the software ensures that only authorised individuals have access to their storage unit. This helps to prevent theft or unauthorised access to customer belongings, which can greatly improve the customer experience. Another way in which self-storage management software enhances security is through surveillance monitoring. The software can integrate with surveillance cameras to provide real-time monitoring of the facility, which can help to deter criminal activity and provide evidence in the event of theft or other security incidents. Customers can have peace of mind knowing that their belongings are being monitored around the clock, which can improve their overall satisfaction with the storage experience. Automated alerts are also an important feature of self-storage management software that can enhance security. The software can send alerts to facility owners or customers in the event of a security breach or other emergency. For example, if a storage unit is accessed outside of regular business hours, the software can send an alert to the facility owner or customer. This can help to detect and respond to security incidents quickly, minimising the potential damage. Finally, data encryption is another important aspect of self-storage management software that enhances security. The software can encrypt customer data to prevent unauthorised access or hacking, ensuring that customer information is protected and reducing the risk of identity theft or fraud. This helps to improve customer trust and loyalty, as customers can feel confident that their personal information is being kept safe and secure. Overall, enhanced security through self-storage management software can greatly improve the customer experience. Customers can have peace of mind knowing that their belongings are safe and secure, and facility owners can better manage the security of their facility with real-time monitoring and automated alerts. In addition, data encryption helps to protect customer information, which can improve customer trust and loyalty. All of these features add up to a more efficient, convenient, and enjoyable storage experience for customers.

Personalised Service

Personalised service is an important aspect of self-storage management software that can greatly enhance the customer experience. One way in which the software provides personalised service is by creating detailed customer profiles. These profiles include information such as the customer’s storage unit number, payment history, and other important details. By having access to this information, facility owners can personalise their interactions with customers. For example, they can greet customers by name and provide more targeted and relevant information and services. Self-storage management software can also provide customisable features that allow customers to personalise their storage experience. For example, customers may be able to choose the size and location of their storage unit, or select additional features such as climate control or 24-hour access. By giving customers control over their storage experience, the software can create a more satisfying and personalised experience. Another way in which self-storage management software provides personalised service is through online account management. Customers can access their account information, make payments, and manage their storage unit from anywhere, at any time. This can greatly improve the customer experience by providing a convenient and efficient way to access storage information. Additionally, the software can provide automated email or text message reminders for payment due dates, or send alerts if a customer’s account is past due. This proactive communication can help to reduce confusion and frustration for customers. Finally, self-storage management software can improve customer service by providing a customer service portal where customers can submit questions or concerns, and receive prompt responses from facility owners or customer service representatives. This can help to address issues quickly and efficiently, which can improve customer satisfaction and loyalty. Overall, personalised service through self-storage management software can greatly enhance the customer experience. By creating detailed customer profiles, providing customisable features, offering online account management, and better customer service, facility owners can provide a more convenient, efficient, and tailored experience for their customers. This can help to improve customer satisfaction, reduce customer churn, and ultimately drive business growth.

The post How Self-Storage Management Software Can Improve Customer Experience first appeared on SiteLink.

What is self-storage management software?

Self-storage management software is an all-in-one solution for self-storage businesses, providing a range of features and tools to help manage the day-to-day operations of a facility. These features can include tenant management, which allows staff to create and manage tenant accounts, communicate with tenants, and control access to storage units. This feature can be particularly useful for managing a large number of tenants, allowing staff to quickly access tenant information, communicate important updates, and provide better customer service. Inventory tracking is another key feature of self-storage management software. This feature provides detailed information about the status of every unit, including which ones are rented, vacant, or require cleaning or maintenance. This information can be used to make informed decisions about pricing and unit availability, and can also help staff quickly identify units that need attention. Billing and payment processing is another critical feature of self-storage management software. This feature automates the rent and fee collection process, saving time and reducing the risk of errors. It can also provide alerts to staff if an account is overdue or if a payment is late. Financial reporting is another important feature of self-storage management software. This feature provides detailed financial reports that can be used to monitor the financial health of the business, identify areas for improvement, and track revenue and expenses over time. Security monitoring is also critical for self-storage businesses, and self-storage management software can include a range of features to enhance security. These features can include video surveillance, alarm systems, and gate control, providing staff with the tools they need to monitor the facility for unauthorised access or suspicious activity. Overall, self-storage management software is a powerful tool for self-storage businesses, providing a range of features and tools to help manage day-to-day operations, improve efficiency, and enhance security. By choosing a reputable software provider and selecting the right features for their business, self-storage owners and managers can improve their operations and provide a better experience for their tenants.

What are the functions of storage management?

Storage management refers to the processes and techniques used to organize, store, and retrieve data or information in an efficient and secure manner. Some of the key functions of storage management include:

Provisioning:

Allocating storage resources to users or applications based on their needs.

Performance optimisation:

Ensuring that storage systems and devices are performing at their best to meet the performance requirements of applications and users.

Backup and recovery:

Protecting data from loss or corruption by backing it up and restoring it when necessary.

Security:

Ensuring that data is stored securely and access is controlled to prevent unauthorised access or data breaches.

Capacity planning:

Forecasting future storage requirements and ensuring that there is sufficient storage capacity to meet those needs. 

What are the advantages of using self-storage units?

Self-storage units offer several advantages, including:

• Increased space: Self-storage units provide additional space for storing items that may not fit in a home or apartment.
• Security: Self-storage units typically have security features such as surveillance cameras, access control systems, and alarms to protect stored items.
• Flexibility: Self-storage units are available in various sizes and can be rented on a short-term or long-term basis, providing flexibility to users.
• Accessibility: Self-storage units are typically accessible 24/7, allowing users to access their stored items whenever they need to.
• Cost-effectiveness: Self-storage units can be a cost-effective solution for storing items that are not frequently used or that do not fit in a home or apartment.

What features should storage rooms have?

Storage rooms should have the following features:

Adequate size: The storage room should be large enough to accommodate the items that need to be stored. Climate control: Climate control features such as heating and air conditioning can help protect stored items from damage due to temperature and humidity fluctuations. Lighting: Adequate lighting is essential for accessing and organising stored items. Security: The storage room should have a secure locking mechanism and may also include security features such as surveillance cameras and access control systems. Accessibility: The storage room should be easily accessible and may include features such as loading docks or elevators to facilitate the movement of large or heavy items.  

What are the uses of information storage and management software?

Information storage and management software is designed to help individuals and organisations manage their data or information in an efficient and secure manner. The uses of information storage and management software can include:

1. Storing and organising files: Information storage and management software allows users to store files and data in an organised manner, making it easy to find and retrieve them when needed.
2. Backup and recovery: Storage software enables users to backup and recover data in case of data loss or system failure.
3. Data security: Storage software provides security features such as encryption and access control to protect sensitive information from unauthorised access or theft.
4. Performance optimisation: Storage software helps to optimise the performance of storage systems and devices to ensure that they are working efficiently.
5. Data archiving: Storage software can be used to archive data that is no longer needed for day-to-day operations but needs to be retained for regulatory or legal compliance purposes.
6. Collaboration: Some information storage and management software tools include collaboration features that allow users to share files and data with others in a secure and controlled manner.
7. Analytics: Some storage software tools provide analytics capabilities that allow users to analyse and gain insights from their data.

Why storage software required for our organisation?

Storage software is required for organisations to manage and store data efficiently and securely. Here are some reasons why storage software is necessary for an organisation: Efficient data management: Storage software helps organisations to manage and organise data efficiently, ensuring that data is stored in a way that is easy to access and retrieve. Improved data security: Storage software provides security features that protect sensitive data from unauthorised access or theft. Disaster recovery: Storage software enables organisations to backup and recover data in case of system failure, data loss, or other disasters. Regulatory compliance: Many industries have strict regulations regarding the storage and management of data. Storage software helps organisations to comply with these regulations. Cost savings: Storage software can help organisations to reduce storage costs by optimising the use of storage resources and eliminating the need for physical storage space.  

What are some signs that you may need self-storage management software?

Some signs that you may need self-storage management software include:

1. Difficulty managing inventory: Keeping track of which units are rented, vacant, and due for cleaning or maintenance can be a challenge, especially as your facility grows. Self-storage management software can help you track this information more easily and accurately.
2. Time-consuming administrative tasks: Tasks like billing tenants, processing payments, and managing contracts can be time-consuming and tedious. Self-storage management software can automate these tasks, freeing up time for you to focus on growing your business.
3. Inaccurate financial reporting: If you’re relying on manual record-keeping, it’s easy to make mistakes that can lead to inaccurate financial reporting. Self-storage management software can provide real-time data and generate accurate financial reports.
4. Poor customer service: If your tenants have trouble reaching you or getting the information they need, it can lead to frustration and dissatisfaction. Self-storage management software can provide online portals for tenants to access their accounts and make payments, as well as automated communication tools for sending reminders and updates.
5. Difficulty tracking maintenance and repairs: Keeping track of maintenance and repairs can be a challenge, especially if you have multiple units to manage. Self-storage management software can help you track these tasks and ensure that they’re completed in a timely manner.
6. Lack of security measures: Without proper security measures in place, your facility may be vulnerable to theft and other security breaches. Self-storage management software can provide features like access control, security cameras, and alarm systems to help protect your facility.
7. Limited growth potential: If you’re relying on manual processes and paper records, it can be difficult to scale up your business as it grows. Self-storage management software can help you streamline your operations and prepare for future growth.

What are the benefits of using self-storage management software?

The benefits of using self-storage management software include:

1. Increased efficiency: By automating administrative tasks and providing real-time data, self-storage management software can help you run your facility more efficiently.
2. Improved accuracy: With features like inventory tracking and financial reporting, self-storage management software can help ensure that your records are accurate and up-to-date.
3. Better customer service: With online portals and automated communication tools, self-storage management software can help you provide better customer service to your tenants.
4. Enhanced security: With features like access control, security cameras, and alarm systems, self-storage management software can help you improve the security of your facility.
5. Greater growth potential: By streamlining your operations and providing real-time data, self-storage management software can help you prepare for future growth and expansion.

What are some mistakes to avoid when choosing and purchasing self-storage management software?

Some mistakes to avoid when choosing and purchasing self-storage management software include:

1. Selecting a product that doesn’t meet your needs: Before choosing a self-storage management software product, it’s important to assess your business needs and ensure that the product you select can meet them.
2. Failing to properly train staff on the new system: Introducing a new software system can be challenging for staff, so it’s important to provide proper training and support to ensure a smooth transition.
3. Selecting a provider with poor customer service: If you run into problems with your self-storage management software, it’s important to contact the provider for support. Choosing a provider with poor customer service can make it difficult to resolve any issues that arise.
4. Not considering scalability: Your business may grow over time, so it’s important to select a self-storage management software product that can scale with your business and accommodate increasing storage needs.
5. Ignoring security features: Security is crucial when it comes to managing self-storage facilities. Ignoring security features when selecting a self-storage management software product can put your customers’ stored items at risk.
6. Failing to consider integration with other software: Self-storage management software should be able to integrate with other software systems that your business uses, such as accounting software, to streamline operations and improve efficiency.
7. Not comparing multiple options: It’s important to compare multiple self-storage management software options to ensure you are selecting the best one for your business needs. Failing to compare multiple options can lead to choosing a product that doesn’t meet your needs or is overpriced.

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How do you go about evaluating Self Storage software? Where do you start? Here is our guide to help you assess Self Storage software for your Self Storage facility.

1. How big do you plan to be?

What are your growth plans? Have you build a new facility with multiple stages that will be staged over a number of years based on growth? Or do you have plans to build more than one facility? Do you run a small facility that has no potential for growth? Working at your growth pattern is essential before you make any assessment of Self Storage software.

2. How many people do you think will need to use the software?

This might seem like a silly question but not all Self Storage software is the same. Web-based software gives operators almost unlimited choice in the number of users as opposed to traditional server based and PC-based software which may have additional user restrictions. And may cost a lot more to add additional users.

3. What do other operators use?

This is not always a great test of how good Self Storage management software is as every Self Storage operator operates differently and your needs may differ from the facility that you might be comparing yourself with. Their needs and growth may differ to yours which could mean that their recommendation does not suit your business. Other operators can provide insight into the service that is provided by a Self Storage software company and that is a significant criteria for any purchase. Be wary of specific advice that says use “XYZ storage because it’s the best”. It might be for them, they could be out of date!

4. What specific features are essential for me?

Just about all Self Storage software bills clients on a cyclical basis whether it be monthly weekly fortnightly etc. as we said before not all Self Storage operators operate in the same way and it’s important that the software that you choose allows you to plan your day as you would have it. Undertaking daily software tasks is something that every Self Storage facility that uses software has to do; understanding that you want to do this to your timetable rather than the software’s timetable is essential. As an example if the software requires you to process all of your letters and payments and charges prior to starting each day might mean that you have to conduct this process prior to opening as it is common for keen Storers to turn up at your store right on opening wanting to rent a space or purchase a merchandise. Nothing can be worse than having to wait for the software to run through its procedures prior to you being able to make a sale. Controlling the daily processing of these software tasks should be your decision.

5. Payment processors make a difference.

Modern day Self Storage sites take Internet payments and customers expect this. There is a cost for you to transact this business with a third party payment processor and your bank and these cost range anywhere from 1 to 4% depending on who you use and the deal that you have struck. An essential element of your choice must be to use a software package that gives and delivers choice of payment processor. Without choice you are locked in your particular payment processors terms and charges and more often than not the software provider is receiving a portion of those payments on an ongoing basis, increasing the cost of you to deliver Internet and credit card payment service. Choose a software vendor that delivers choice for payment processors which means that you can shop around for the best deal for credit card transactions. This can add up to many thousands of dollars per year and should form a major part of your decision-making process about which software you pick for your facility because these ongoing charges over the life of your facility are significant.

6. How do I manage more than one facility?

If you’re growth plans include adding an additional facility, it will soon become evident that you need an overriding software package to help you manage both sites. Pick a Self Storage management software package that can provide an external “Home Office” or corporate control package. If you decide to use a corporate control package, check to see if the package can deal with promotions, security and rate control across all of your facilities. Not all corporate packages can do this.

7. Should I pick a web-based software or client base software?

When Self Storage software was first created in the late 80s the only choice was to install a software package onto the computer and use it. With the creation of the Internet and cloud-based computing opportunities were created for being able to deal with some of the stumbling blocks of PC-based software which included multiple users and expansion and most importantly backup. With cloud-based software backup is not an issue as the

8. What support will I get?

Traditional client server software is installed on a PC and typically software vendor’s offer a support contract for that software. If you let that lapse then it’s up to you so if you need help you will need to call the vendor and they will charge you for that help. Web-based software which is on a monthly subscription basis includes help. Another key factor is that you’re always on the latest version which means that you have always the best software available at any given time to run your business. This is a tried and tested model that delivers the best outcome for Self Storage operators as the industry changes so quickly. It would be naive to suggest that there is a perfect software company in the Self Storage industry: finding a software company that can deliver you a solid product, with well supported offerings and providing suite of products with third-party vendor’s that complete the Self Storage management picture in our view is the only way to manage a Self Storage facility.

9. Is the vendor a specialist?

Not all Self Storage software providers are specialists. Some work in other property vertical markets which have different operational metrics to Self Storage. Some are owned by financial institutions that see the industry on a transactional basis and want to participate in each transaction by way of fees. Dealing with a Self Storage specialist confirms their interest in your business as they live and die by your business and not other business.

10. Price

Yes, we left price to last as it’s the least most important factor. If price is to be the key factor in your decision making then you will compromise the ability of your site to make the best money it can. Like all things you get what you pay for and Self Storage is a competitive business. You will have competitors and for you to make money you need good tools in your tool kit. Choose wisely as it’s easy to pay less and lose more than you save.

SiteLink Self Storage software is the value equation for Self Storage

SiteLink Self Storage software is the world leader in providing a specialist suite of Self Storage software products combined with third-party vendor integrations that can be used from the smallest facility right up to real estate investment trusts REITS and is available in more than 10 languages.

As part of your low, monthly SiteLink software subscription, operators have access to the mailing of notices, various forms of billing, CRM, tenant and new moving rate management, web interfacing for payments and reservations and multi user access. Combined with the monthly subscription, users have access to the corporate control Centre, which provides additional control over security enquiries and reservations, and promotions and overall set up.

All included in the one low monthly fee. If you have an electric gate there is no additional charge for a gate interface. SiteLink offers multiple payment processor solutions to suit any budget and operator and does not lock you in to any specific payment processing model, reducing your costs.

Third-party integrations which include SMS, online rental and analytical software are all available for SiteLink operators. Tight integration with the Internet is the hallmark of SiteLink as this is the most significant customer source available to any operator.

Sitelink Software submits its software to serious third-party testing, resulting in full PCI DSS level I certification and SOC 1 certification. It is one of only two software brands in the world to achieve this certification, providing peace of mind to all operators.

With over 11,000 sites and over 40,000 users, SiteLink is the software of choice by more Self Storage groups in Australia than any other software, Australia’s only REIT (National Storage) uses the software and hundreds of other sites from the smallest right to the largest you SiteLink every day to manage their Self Storage business.

Flexibility is the key to using Self Storage software and making the right choice is critical for the ongoing success of your business and more Self Storage software business has been successful using SiteLink software than any other and that is one thing that you can ask a SiteLink Self Storage user.

To find out more, ring today on 07 3184 4351 or email us for more information.

The post Evaluating Self Storage Software first appeared on SiteLink.

For many, Key data sits on your computer and is potentially exposed to anyone who may have access to your computer. That includes outsiders who may have access to your computer over the Internet without your knowledge.

Is your computer secure? When your computer starts up does it prompt you for a password or a login? That should be your primary tool to prevent unwanted access to your computer. Without this prompt, whatever is stored on your computer is vulnerable and in some cases may even make you liable if information is taken from your computer and used illegally.

If you are a business owner and self storage operator, it is imperative for the privacy of your clients data that you invest in a reliable storage management software.

For many years SiteLink has reminded everyone in our newsletters to back up their data. But what do you do with the backups you make? Don’t just throw them in the drawer! There is more to data security than you might think. Take them off site, every day, without fail.

SiteLink, a storage management software takes data security very seriously and uses the most up-to-date and secure technologies available today to make sure that your data is secure. For instance, no credit card details are kept in the local database of the software; that means that if your computer was stolen and all passwords were discovered, credit card numbers would still be safe.

We all have hundreds of passwords, we use them every day to access the bank, websites, software and more. Do you have these are all written down? If you do, be very careful as to where you put this information. Some people put this information into a file on the desktop of the computer. That is like a box of lollies to a computer thief. There are a number of secure software packages that can encrypt passwords and usernames for your use.

Your bank account will disappear very rapidly if you do this on your computer and it is stolen. How can a storage management software such as SiteLink secure your data? Firstly, there are four levels of password protection. A user must know 4 different credentials to login.

Storage management softwares like SiteLink’s data is stored in one of the world’s most secure data centres. There is no public access to this area and the building that the servers are in will withstand a bomb impact. Should the power be cut off, multiple redundant power generation systems will kick in. SiteLink uses a number of firewall appliances, including deep packet inspection on every piece of data that goes in and out of the Data centre. This is to ensure that no data can go to the wrong person or company and that the data is safe. There are multiple backups, in different buildings in different data centres in SiteLink backs up your data for 90 days. Do you go to the same effort?

SiteLink is PCI – DSS compliant. But what does that mean?

This means that SiteLink has passed PCI certification for credit card security. Centreforce also uses cloud based server technology that is PCI -DSS compliant. RapidStor which is Centreforce’s online move in technology is also PCI compliant.

It’s very important to make sure that credit card transactions are secure. Centreforce takes the security of credit card information very seriously and keeps no records of credit card numbers physically, nor do we access customers Data without permission. We do not mine data and we respect people’s privacy. In some cases nondisclosure agreements are signed where necessary.

We use professional data centres with all the security that they offer to protect your valuable data. We do not host any data systems at our offices. Frankly no office is secure enough. Data Centres are.

When you evaluate your storage management software of choice, consider these points very carefully. Stand-alone systems with backup software may seem secure, but without elaborate security measures potential for data to get into the wrong hands is high. Self Storage facilities regularly get broken into and if the computer is stolen and you have not taken a significant security measures on the computer then your data and potentially your customers information is exposed.

Use this test:

If you go out to lunch and you come back and your building has burned down or been flooded, could you recover all of your core data to the point just before you went to lunch?

If the answer is No, then you have some work to do. Sound implausible? Just ask the businesses in Toowoomba last year. 10 minutes and their data was lost.

If you need any advice about security of your data, please contact us.

The post Is Your Data Safe? first appeared on SiteLink.

The first Inside Self-Storage World Expo Bill Fox ever attended was in 2001. Fox, a builder by trade, was seeking information about the industry and looking for potential vendors who could help him build his first self-storage facility. Armed with new contacts and a wealth of information, Fox returned to his home in Pomona, Calif., and built Route 66 Self Storage.

A decade later, Fox remains an ISS expo devotee. “The show helps us stay sharp,” Fox said of the Inside Self-Storage World Expo, which took place in Las Vegas this week. This year, Fox even brought along his assistant manager to attend the education seminars and workshops. “It’s always interesting to see new trends and see what other facilities are doing,” he said.

Celebrating its 20th anniversary, the Inside Self-Storage World Expo drew hundreds of self-storage owners, operators, investors, builders and vendors from around the country—and dozens from around the world. The three-day event included education, exhibits, workshops and more.

Attendees see what SiteLink offers The atmosphere at the 2011 expo truly reflected the event’s theme: Write Your Next Chapter. Like Fox, operators recognize there’s increased competition for every rental dollar, so they’re seeking education and tools to ensure their facility is the best in their markets.

“Operators are focusing on the core elements of their business,” said Troy Bix, publisher of Inside Self-Storage magazine. “They’re seeking training for themselves and their employees, and they’re looking at new marketing and technology tools. The expo is a dynamic event where they can learn from other storage professionals, attend seminars and meet with suppliers in the industry.”

Education, Events & Exhibits

The wide range of seminars offered at this year’s show, March 14-16 at the Paris Hotel & Resort, included financing, development and construction, facility management, marketing, and more. One particular topic of interest at this year’s show was lien sales. Not only have many operators seen an increase in defaulted rental contracts, but the popularity of the A&E hit TV series “Storage Wars” is shining a light on the self-storage industry and driving treasure seekers to auctions. R. J. Knox, an owner of two facilities in New York and one in Florida, said the seminar on bankruptcy was exactly the kind of information he was seeking. “That hour went by way too fast,” he said.

Another avenue many operators explored was technology. In addition to several seminars, the Expo also hosted a Technology Marketplace during the second day of the show. Attendees were invited to talk to technology vendors and experts about what’s new in self-storage software, online marketing, security and more. “Technology is really changing how operators market their facilities,” said Robert Chiti, president of OpenTech Alliance Inc., makers of the INSOMNIAC line of kiosks. “It can help them be more efficient and save money.”

In addition to two days of education, expo attendees enjoyed a lively Q&A session with industry experts Mel Holsinger of Professional Self Storage Management LLC and Jim Chiswell of Chiswell & Associates LLC. The interactive Q&A enabled operators, investors, builders and other industry professionals to discuss the issues they face today. The show also featured five add-on workshops, a Buyers & Sellers Meeting and roundtable discussions.

The exhibit hall opened on March 15 with more than 150 exhibitors displaying self-storage products and services, including a dozen first-time exhibitors. Companies included developers and builders, online marketing consultants, brokers, financiers, insurance experts, door manufacturers, security and software vendors and many others.

The post Inside Self Storage World Expo – A Success first appeared on SiteLink.