The Challenge
National Storage decided to change its operational software from StorMan to SiteLink Web Edition.
“Our decision to change to SiteLink Web Edition was based upon our study tour and information that we assembled as part of our due diligence. It became abundantly clear that our existing software could not meet our new expectations, so it was time to move on”, Mike said.
An implementation team was assembled with Centreforce Technology being part of the team. After wrapping up the 2009 financial year, the team spent the next two months converting the 58 centres from StorMan to SiteLink Web Edition.
A number of trials were conducted to ensure that core data was converted for use in SiteLink.
Both Centreforce Technology and SiteLink worked to ensure that the conversion process stayed on schedule and a number of key staff worked for 6 weeks straight to implement at site level and train staff.
SiteLink ran a night shift during this time to ensure that there was always someone on hand during Australian working hours.
At the same time the call centre in Brisbane was being established with new staff handpicked for the task, a new office, new computers with separate and specific security requirements and a national VOIP system running across a wide area network (WAN).
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"I've had a consistently positive experience with the Sitelink Support Desk. The team is responsive, knowledgeable, and always willing to go the extra mile to resolve issues efficiently. They understand both the technical and user-experience sides of support, which makes communication smooth and effective. Tickets are usually resolved same day, and I appreciate the follow-up after resolution. Highly recommend their support team — they're a crucial part of our success."
"The team at R6 / SiteLink support are second to none when it comes to their understanding of the self storage industry. They provide a great product with a support team that can guide you through all the complexities of the day to day running of your sites. SiteLink software will enhance both the facility owners and their storers experience when it comes to selling space and driving revenue!"
"I have been dealing with Site Link for several years and am thrilled with their customer service and how approachable they are and easy to contact. They have a quality product which is hard to match. The Site Link team headed by Dallas, Curt and Michael are true professionals. They have my tick of approval. How is it that they continue to improve upon what is a great service and product already? Don't know but they do."
"We recently changed our franchise network onto SiteLink after years of average customer service and questionable software performance. At all times we have found Michael, Curt and the rest of the SiteLink team to be incredibly helpful. We have relied heavily upon the support staff to train us in what is a very fast paced working environment. There has never been a phone call unanswered or a question too stupid. Highly recommended!"
"Thank you Sitelink & your support team for shining the light for us towards a more streamlined, efficient management system. I know help is only ever a phone call or email away & things get sorted very quickly. You are a great team with a wonderful positive attitude & you deserve to feel proud of your excellent customer service."
